Operations

At our core, Fine Hospitality firmly believes our Operations Team is the backbone to our success. Engagement, Accountability, Structure, and Support are the pillars of Fine Hospitality’s hands-on approach to operational management.

As an approved management company for major hotel franchises, we aim to achieve the highest levels of guest services while minimizing costs and attaining the highest possible Gross/Net Operating Income. Each of our properties undergoes a custom-designed plan of procedures tailored to brand and operational standards. We safeguard and polish your hotel with inspired leadership that strategically nurtures your hotel like one of our own. Our Regional Operations Managers consistently focus on efficiency and productivity in yielding effective results. Fine Hospitality has proven their ability to enhance performance through effective sales and marketing, quality training, management motivation, best guest satisfaction, cost control, and accountability incentives.

Fine Hospitality constantly pursues higher standards of service. We offer investors a superior product to ensure employee engagement, quality assurance, and the top performance of your hotel.

Operations Breakdown

  • Operational/ Departmental Training
  • Investor/Owner Relations
  • Task Force and Quality Compliance and Support
  • Controlled Director Portfolios (8 property limit)
  • Quality & Risk Management
  • Guest and Employee Safety Measures
  • Internal Operations Audit
  • Standard Operating Procedures Reviews
  • Selective Staffing Measure
  • Centralized Human Resources
  • Optimal Performance Measures
  • Franchise Training
  • Guest Service
  • Condition
  • Cleanliness
  • Security
  • Operations

Our Performance

96%

Safety Effective Standards

$18.2 M

GOP average of FHG Portfolio

4 Stars

Average Trip Advisor Ratings of 25 Hotels

15 Years

Average years of experience of FHG employees

$48+ M

Annual Revenue of 20 Hotels

Our Recognition

Hotel Management has continuously awarded Fine Hospitality Group. We are honored to be recognized for the contributions and accomplishments we’ve made in the hotel management and hospitality industry.